Multicultural diversity in the workplace for the tourism professional / Michael Bhobet B. Baluyot and Ma. Dina D. Jimenez.

Includes bibliographical references.

Introduction to multicultural diversity and the concept of culture -- concept of diversity -- Concept of cultural diversity -- Multicultural organization -- Cultural diversity management -- Cultural adaptation and cultural competence -- Business case for managing cultural diversity -- Working in a diverse environment -- Managing culturally diverse team -- Managing conflicts and cross-cultural communication -- Hospitality and tourism workplace diversity.

"This textbook describes the skills, knowledge and performance outcomes required to manage multicultural diversity in workplace that covers organization's diversity policy, encouraging diversity within work teams and upholding the benefits of a diverse workplace. It should also develop the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and to address cross-cultural misunderstanding it arises. The end goal is for the student to be equipped with social awareness and diverse understanding when serving customers and working with colleagues." -- Back cover