000			02144nam a2200289 i 4500
003			CSPC
005			20251209102824.0
008			251203s2022 ph a b 000 0 eng d
020			_a9786214063222
040			_aCSPC _beng _cCSPC _erda
082	0	4	_a331.133 _bB219m
100	1		_aBaluyot, Michael Bhobet B., _eauthor.
245	1	0	_aMulticultural diversity in the workplace for the tourism professional / _cMichael Bhobet B. Baluyot and Ma. Dina D. Jimenez.
264		1	_aIntramuros, Manila : _bMindshapers Co., Inc., _c2022.
300			_aviii, 128 pages : _billustrations ; _c23 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references.
505	0		_aIntroduction to multicultural diversity and the concept of culture -- concept of diversity -- Concept of cultural diversity -- Multicultural organization -- Cultural diversity management -- Cultural adaptation and cultural competence -- Business case for managing cultural diversity -- Working in a diverse environment -- Managing culturally diverse team -- Managing conflicts and cross-cultural communication -- Hospitality and tourism workplace diversity.
520			_a"This textbook describes the skills, knowledge and performance outcomes required to manage multicultural diversity in workplace that covers organization's diversity policy, encouraging diversity within work teams and upholding the benefits of a diverse workplace. It should also develop the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and to address cross-cultural misunderstanding it arises. The end goal is for the student to be equipped with social awareness and diverse understanding when serving customers and working with colleagues." -- Back cover
650		0	_aDiversity in the workplace.
650		0	_aHospitality industry _xPersonal Management.
700	1		_aJimenez, Ma. Dina D., _eauthor.
942			_2ddc _n0 _cBK _h331.133 _iB219m _kFIL _m2022
999			_c31049 _d31049