000			03054nam a22003377a 4500
003			CSPC
005			20231206134615.0
008			231204s2020 enka b 001 0 eng
010			_a2019949836
020			_a9781526490148 _q(paperback)
040			_cCSPC _aCSPC _beng
050	0	0	_aHV29.7
082	0	4	_223 _a610.696 _bM855c
100	1		_aMoss, Bernard, _eauthor.
245	1	0	_aCommunication skills in nursing, health & social care / _cBernard Moss.
246			_aCommunication skills in nursing, health and social care
250			_aFifth edition
264		1	_aLondon : _bSAGE Publishing, _c2020.
300			_axv, 289 pages : _billustrations ; _c25 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction to the fifth edition -- Acceptance -- Active listening -- Advising -- Advocacy -- Anti-discriminatory practice -- Assertiveness -- Assessment -- Barriers to good communication -- Breaking bad news -- Chairing meetings -- Challenging -- Complaints -- Confidentiality -- Conflict management -- Counselling -- Court room skills -- Documentations, recording and form filling -- Ecomaps -- Emotional intelligence (EI) -- Empathy -- Empowerment, resilience and a strength perspective -- Endings -- Establishing a professional relationship -- Feedback: giving and receiving -- Genograms -- Getting unstuck -- Group work -- Information and communication technology (ICT) and health informatics -- Interpreters -- Interprofessional collaboration -- Interviewing children -- Labyrinths -- Learning difficulties -- Loss -- Mediation skills -- Mindfulness -- Motivational interviewing -- Non-verbal communication -- Overcoming fears and anxieties -- Professional capabilities framework (PCF) -- Reflective practice -- Religion -- Simulation -- Social media -- Spirituality -- Suicide -- Supervision -- Talks and presentations -- Telephone, skyping and video conferencing skills -- Time management -- Tricky topics: sexuality and death -- Whistleblowing -- Wrong messages.
520			_a"Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in all health and social care settings. Presented in a unique and easy-to-use dictionary format, this practical guide helps students and practitioners understand and apply the principles of effective communication. From the 'how to' practicalities through to challenges and honing existing skills, it ensures they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and with a range of service user groups"-- Provided by publisher.
650		0	_aAllied health personnel and patient.
650		0	_aCommunication in medicine.
650		0	_aCommunication in social work.
942			_2ddc _cBK _e _h610.696 _iM855c _kCIR _m2020 _n0
999			_c26659 _d26659