Evaluating administrative delivery of service through customer satisfaction survey / Mario O. Merilles, Kristine Jewel N. Mongaya, Christine S. Monte, and Melody J. Narra.

Undergraduate Thesis (BSOA)-Office Administration. Camarines Sur Polytechnic Colleges, 2025.

Includes bibliographical references.

This research aims to "Evaluate Administrative Delivery of Service Through Customer Satisfaction Survey" which sought to answer the profile of the clients in terms of: age, sex, educational attainment, frequency of transaction, types of services availed and the types of clients. Also, the level of customer satisfaction with the administrative services delivery in terms of: responsiveness, reliability, courtesy and professionalism, timeliness, accessibility and transparency. Is there a significant difference in customer satisfaction levels when grouped according to profile. What are the common issues or concerns experience by clients in the delivery of administrative services in terms of: Responsiveness, Reliability, Courtesy and professionalism timeliness, Accessibility and Transparency. And lastly, what action plan can be proposed to improve the delivery of administrative services. We use the descriptive-correlational method to determine, analyze, and interpret the answers to the problem of the study. Our findings indicate that the profile of the clients of CSPC Buhi Campus varies in terms of age, sex, educational attainment, frequency of transactions, type of service availed, and type of client, that the clients of CSPC Buhi Campus show varying levels of satisfaction with administrative services delivery in terms of responsiveness, reliability, courtesy and professionalism, timeliness, accessibility, and transparency, that there are common issues and concerns encountered by clients in the delivery of administrative services that affect their satisfaction. Lastly, the action plan may be proposed to improve customer satisfaction and enhance the quality administrative service delivery at CSPC Buhi Campus.