Service management :  an integrated approach / 

 - New York :  Larsen & Keller Education  2017. 
 - VI, 282 pages :  charts, colored images ;  25 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781635493894 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Business logistics.<br/>Customer services<br/>Strategic planning.
<br/><br/><label>Dewey Class. No.: </label>658.8  / Se692