TY  - BOOK
AU  - Cassell, Kay Ann
TI  - Managing reference today: new models and best practices
SN  - 9780810892217
U1  - 025.52 
PY  - 2017///
CY  - Maryland
PB  - Rowman & Littlefield
KW  - Reference services (Libraries)
KW  - Electronic reference services (Libraries)
N1  - Includes index
ER  -