TY  - BOOK
AU  - Evans, James R.,
AU  - Evans,James R.
TI  - Total quality management: Management, organization and strategy 
SN  - 9789812544681
U1  - 658.4013 
PY  - 2003///
CY  - Singapore
PB  - South-Western Thomson Learning
KW  - Total quality management
N1  - Includes Bibliographical references and Index; Bibliography (pages 279 -384)
ER  -