Pyzdek, Thomas, The handbook of quality management a complete guide to operational excellence/ Thomas Pyzdek - Second (2nd) edition - New York : McGraw-Hill ; 2013. - x, 483 pages : figures, tables ; 24 cm. Includes Index. Includes Bibliography (457-463 pages). ISBN: 9780071799249 Subjects--Topical Terms: Quality control. Reliability (Engineering). Management. Dewey Class. No.: 620.00452 / P992h