Lucas, Robert W., <br/><br/>
Customer service :  skills for success /  
Robert W. Lucas. 
 - Eight edition.  
 - xxii, 474 pages :  illustrations ;   28 cm.  
<br/><br/>Includes bibliographical references and index.  
<br/><br/>The profession -- Skills for success -- Building and maintaining relationships -- Retaining customers. 
<br/><br/><label>ISBN: </label>9781265037536 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services 
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .L83 2023 
<br/><br/><label>Dewey Class. No.: </label>658.812  / L962c