Evenson, Renee <br/><br/>
Customer service training 101 :  quick and easy techniques that get great results / 
Renee Evenson 
 - 2nd  edition 
 - New York :  Amacom,  2011. 
 - iii, 230 pages :  23 cm. 
<br/><br/> Includes Bibliographical references and Index. 
<br/><br/><label>ISBN: </label>9780814416419 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Employees--Training of.<br/>Customer services.<br/>Employees--Training.
<br/><br/><label>Dewey Class. No.: </label>658.31245  / Ev23c