Strategic management in tourism and hospitality w/ total quality-management /
Strategic management in tourism and hospitality with total quality-management
Don M. Magpantay, Augusto R. Matias, and Angelie Marie L. Vizconde.
- 124 pages : illustrations ; 26 cm.
Includes bibliographical references.
The nature of strategic planning -- The business vision and mission -- Analyzing a company's external environment -- Analyzing a company's resources and competitive position -- Crafting a strategy: the quest for competitive advantage -- Strategy analysis and choice -- Executing the strategies: management and operations issues -- Executing the strategies: marketing, finance/accounting, R&D, and mis issues -- Corporate governance and ethics -- Total quality management systems: hospitality and tourism management.
9786218179547
Strategic planning. Tourism--Management. Hospitality industry--Management. Total quality management.