Magpantay, Don M.,

Strategic management in tourism and hospitality w/ total quality-management / Strategic management in tourism and hospitality with total quality-management Don M. Magpantay, Augusto R. Matias, and Angelie Marie L. Vizconde. - 124 pages : illustrations ; 26 cm.

Includes bibliographical references.

The nature of strategic planning -- The business vision and mission -- Analyzing a company's external environment -- Analyzing a company's resources and competitive position -- Crafting a strategy: the quest for competitive advantage -- Strategy analysis and choice -- Executing the strategies: management and operations issues -- Executing the strategies: marketing, finance/accounting, R&D, and mis issues -- Corporate governance and ethics -- Total quality management systems: hospitality and tourism management.

9786218179547


Strategic planning.
Tourism--Management.
Hospitality industry--Management.
Total quality management.

658.4012 / M275s