Bannerjee, Julee Sinha,  <br/><br/>
Principles of hotel front office operations /  
Julee Sinha Bannerjee. 
 - ix, 266 pages :   illustrations ;   25 cm. 
<br/><br/>Includes bibliographical references and index.  
<br/><br/>Role of workplace communication in front office operations -- Importance of team environment management in front office -- Employee health and safety in front office management -- Effective customer service techniques -- Hotel front office reservation procedures -- Effects of computer reservation system in the operations -- Online accommodation reception services -- Front office management night audit -- Duties & responsibilities of club reception, concierge and bell services -- Cashiering services: security policies and procedures . 
<br/><br/><label>ISBN: </label>9789352694297 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel front desk personnel<br/>Hotel management
<br/><br/><label>Dewey Class. No.: </label>647.94068   / B226p