TY - BOOK AU - Perry,Liam AU - Miller,Tyler TI - Business communication: skills and techniques SN - 9781788822893 U1 - 658.45 PY - 2018/// PY - 2022/// CY - London PB - ED-Tech Press KW - Business communication N1 - Includes bibliographical references and index; Basic principles of communication -- Listening skills -- The nature of business communication -- Writing business letter -- Types and channels of communication -- Developing oral business communication skills -- Reading skills for effective business communication -- Internal business communication: guidelines for meetings ER -