Foundation course for customer service supervisor. 

 - xiv, 307 pages :  color illustrations ;   26 cm. +  1 DVD (4 3/4 in.) 
<br/><br/>Includes bibliographical references and index.  
<br/><br/>Chapter 1 Basics and customer service -- Chapter 2 Understanding customer satisfaction -- Chapter 3 Relationship between customer service and satisfaction -- Chapter 4 Customer service department : role and tasks -- Chapter 5 Customer service goals -- Chapter 6 Role of the customer service manager -- Chapter 7 Customer-focused leadership.  
<br/><br/><label>ISBN: </label>9781984646781 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations--Management.
<br/><br/><label>Dewey Class. No.: </label>658.812  / F825