Adams, Richard, Practical customer success management : a best practice framework for rapid generation of customer success / Richard Adams. - New York, USA: Routledge, 2020. - xxxi, 245 pages : illustrations ; 26 cm. Includes index. ISBN: 9780367182762 Subjects--Topical Terms: Customer relations.Customer services. LC Class. No.: HF5415.5 / .A343 Dewey Class. No.: 658.812 / Ad171p