Evenson, Renee <br/><br/>
Customer service training 101  quick and easy techniques that get great results/ 
Renee Evenson 
 - Third   Edition 
 - New York:  American Management Association,  2018. 
 - vii, 288 pages :  25 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780814438916 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Employees--Training of.<br/>Customer service.<br/>Business.
<br/><br/><label>Dewey Class. No.: </label>658.31245  / Ev23c