TY  - BOOK
AU  - Bordoloi, Sanjeev
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, information technology
SN  - 9781260092424
U1  - 658 
PY  - 2019///
CY  - New York
PB  - McGraw Hill Education
KW  - Service industries
KW  - Management
N1  - Includes index
ER  -