Bordoloi, Sanjeev <br/><br/>
Service management  operations, strategy, information technology/ 
Sanjeev Bordoloi 
 - Ninth   Edition 
 - New York :  McGraw Hill Education,  2019. 
 - xx, 520 pages :  figures, tables ;  29 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781260092424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658  / B644s