Learning Resource and Development
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Principles of hotel front office operations / Julee Sinha Bannerjee.

By: Material type: TextTextPublisher: New Delhi, India : Random Publications, 2020Description: ix, 266 pages : illustrations ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9789352694297
Subject(s): DDC classification:
  • 647.94068  B226p
Contents:
Role of workplace communication in front office operations -- Importance of team environment management in front office -- Employee health and safety in front office management -- Effective customer service techniques -- Hotel front office reservation procedures -- Effects of computer reservation system in the operations -- Online accommodation reception services -- Front office management night audit -- Duties & responsibilities of club reception, concierge and bell services -- Cashiering services: security policies and procedures .
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Holdings
Item type Current library Shelving location Call number Copy number Status Date due Barcode
Books Books Main Library Circulation Section CIR 647.94068 B226p 2020 (Browse shelf(Opens below)) 1-1 Available 026631

Includes bibliographical references and index.

Role of workplace communication in front office operations -- Importance of team environment management in front office -- Employee health and safety in front office management -- Effective customer service techniques -- Hotel front office reservation procedures -- Effects of computer reservation system in the operations -- Online accommodation reception services -- Front office management night audit -- Duties & responsibilities of club reception, concierge and bell services -- Cashiering services: security policies and procedures .

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