Communication skills in nursing, health & social care / Bernard Moss.

Includes bibliographical references and index.

Introduction to the fifth edition -- Acceptance -- Active listening -- Advising -- Advocacy -- Anti-discriminatory practice -- Assertiveness -- Assessment -- Barriers to good communication -- Breaking bad news -- Chairing meetings -- Challenging -- Complaints -- Confidentiality -- Conflict management -- Counselling -- Court room skills -- Documentations, recording and form filling -- Ecomaps -- Emotional intelligence (EI) -- Empathy -- Empowerment, resilience and a strength perspective -- Endings -- Establishing a professional relationship -- Feedback: giving and receiving -- Genograms -- Getting unstuck -- Group work -- Information and communication technology (ICT) and health informatics -- Interpreters -- Interprofessional collaboration -- Interviewing children -- Labyrinths -- Learning difficulties -- Loss -- Mediation skills -- Mindfulness -- Motivational interviewing -- Non-verbal communication -- Overcoming fears and anxieties -- Professional capabilities framework (PCF) -- Reflective practice -- Religion -- Simulation -- Social media -- Spirituality -- Suicide -- Supervision -- Talks and presentations -- Telephone, skyping and video conferencing skills -- Time management -- Tricky topics: sexuality and death -- Whistleblowing -- Wrong messages.

"Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in all health and social care settings. Presented in a unique and easy-to-use dictionary format, this practical guide helps students and practitioners understand and apply the principles of effective communication. From the 'how to' practicalities through to challenges and honing existing skills, it ensures they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and with a range of service user groups"-- Provided by publisher.