Studies on hospital management transformation / Jian Di.

Includes index.

Part 1 Defining hospital culture using basic values -- Chapter 1 Hospital culture without core values -- Chapter 2 Defining hospital culture -- Basic ideas for research and implementation of participatory hospital culture -- Chapter 4 Establishing a hospital culture evaluation model -- Part 2 The experience of patients and their family members -- Chapter 5 Catering to people's visual sense -- Chapter 6 Using warm and pleasant words -- Chapter 7 Providing fresh air for patients -- Chapter 8 Pleasant smells and palatable food -- Chapter 9 Warmth and comfort -- Chapter 10 Leaving a good impression on patients -- Part 3 Hospital culture construction -- Chapter 11 Diagnosis of hospital culture -- Chapter 12 Formulating measures of improvement for hospital culture instruction -- Chapter 13 Implementing hospital culture construction -- Chapter 14 Various hospital culture construction activities -- Chapter 15 Executive force in hospital culture construction -- Chapter 16 Cases of management and assessment of hospital culture construction.